Last Updated: October 26, 2023

Hey there, savvy shopper! We get it – sometimes that Fan Favorites tee doesn’t fit quite right, or those Crazy Deals sunglasses aren’t your vibe. No worries! At Crazy Shirts Sale Store, we believe in bold style and hassle-free happiness. Our return policy is designed to be as straightforward and confident as your fashion choices.

✨ The Quick Scoop:

  • Return Window: 15 days from the delivery date.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
  • How to Start: Email us first at [email protected] with your order number.
  • Refund Time: 5-10 business days after we receive your return.
  • Return Shipping: Customer pays for return shipping unless the item is faulty or incorrect.

📦 What Can Be Returned?

Most items from our vibrant collections are returnable! This includes:

  • 👕 Apparel: T-Shirts, Long Sleeve shirts, Shorts, Pants from our Men’s, Freedom Collection, and New Arrivals.
  • 🧢 Accessories: Hats, Socks, Sunglasses.
  • 🎁 Gifts & More: Ornaments, Games.

🚫 What Cannot Be Returned?

To ensure health, safety, and the integrity of our products, the following cannot be returned or exchanged:

  • NON-RETURNABLE Plush Toys: For hygiene reasons, all items from our Plush collection are final sale.
  • NON-RETURNABLE Personalized/Custom Items: Any item that has been customized or personalized at your request.
  • NON-RETURNABLE Damaged by Customer: Items that are damaged due to wear, washing, or improper care after delivery.
  • NON-RETURNABLE Clearance/Final Sale Items: Any item marked as “Final Sale” or part of a special clearance promotion.

Why no Plush returns? We love our playful Plush toys as much as you do! To keep them safe and sanitary for all our customers (especially those shopping from our Kids collection), we cannot accept returns on these cuddly items.

🔄 The Step-by-Step Return/Exchange Process

1 Contact Our Team (Within 15 Days)

Don’t just ship items back! Email us at [email protected] within 15 days of receiving your order. Use the template below to make it super easy.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Crazy Shirts Team, I’d like to request a return/exchange for my order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Item(s) I wish to return/exchange: – [Item Name, Size, Color] – [Reason for return: e.g., Size, Style, Damaged, etc.] For exchanges, my preferred replacement is: – [Item Name & Size, if available] Please send me the return authorization and instructions. Thank you, [Your Name]

2 Receive Instructions & RA Number

Our friendly team will email you within 1-2 business days with:

  • Return Authorization (RA) Number.
  • Return shipping address (our warehouse in the US).
  • Any specific instructions.

Important: Write the RA number on the outside of your return package. Returns without an RA number may be delayed.

3 Pack & Ship Your Return

Securely pack the item(s) in their original packaging, if possible. Include the original packing slip or a copy of your order confirmation. Ship your package to the address we provide.

Return Shipping Costs: The customer is responsible for return shipping costs. We recommend using a trackable and insured service (like USPS, DHL, or FedEx). For faulty or incorrect items, we will provide a prepaid return label.

4 We Process & Refund

Once we receive and inspect your return (processing takes 3-5 business days after arrival), we’ll notify you via email.

  • For Returns (Refunds): Your refund will be processed to your original payment method.
  • For Exchanges: We will ship your replacement item once the return is approved. Shipping times follow our standard rates (see shipping info).

💸 Refunds: Timing & Methods

Your refund will be issued to the original payment method used during checkout (Visa, MasterCard, JCB, or PayPal).

  • Timeline: Please allow 5-10 business days for the refund to appear in your account after we approve it. The exact time depends on your bank or payment processor.
  • Original Shipping Costs: Standard shipping fees ($12.95) are non-refundable. If you qualified for free shipping, the value of the free shipping will be deducted from your refund for returned items.
  • PayPal & Credit Card Refunds: These appear as credits to your account. You will receive an email confirmation from us and potentially one from your payment provider.

⚠️ Important Notes & Exceptions

  • International Returns: As we ship joy worldwide (except a few remote regions and parts of Asia), you are responsible for any customs duties or taxes incurred on the return shipment. We cannot mark return packages as “gifts.”
  • Damaged or Defective Items: Found a flaw? Contact us immediately with photos! We’ll gladly send a replacement or issue a refund, including covering return shipping.
  • Wrong Item Received: Our mistake? We apologize! We’ll send the correct item immediately and provide a prepaid return label for the incorrect one.

📬 Need Help? Contact Our Friendly Team!

We’re your partners in confident, cost-effective style. Questions about returns? We’re here for you!

Email: [email protected]
Mailing Address (for correspondence):
Crazy Shirts Sale Store
4162 Poe Lane, Kansas City, US 66101
Website: thecrazy-shirts.com

Please do not ship returns to our mailing address without an RA number and instructions.

Thank you for trusting Crazy Shirts Sale Store. Now, go express your unique style with confidence – knowing we’ve got your back! 😎